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CRM Software (or Customer Relationship Management Software) is a software category that includes applications which help businesses build strong relationships with their customers, boost conversations, and improve revenue rates based on customer data coming from multiple interaction channels (phone calls, website visits, social interactions, and so on). Companies use them to process and analyze customer information, make use of disconnected data to depict opportunities, create sales funnels, and carry out loyalty campaigns. The biggest benefit of CRM software is that it allows you to categorize customers according to their expectations, and devote attention to prospective buyers. The features are marketing campaigns, lead management, sales quotes, Invoicing, payments, support tickets and many more.
CRM reporting on the go!
With the ability to generate insightful sales/purchase reports on the go, CRM sales Software makes optimum customer relationship management easy and flexible. Keeping track of all the key metrics helps your sales reps and managers to identify underlying opportunities in your sales pipeline, improve customer satisfaction and retention levels and offer improved customer service. Simply put, instant access to actionable reports is what makes CRM stand apart from other customer software solutions.
CRM is a fully data-driven customer service software providing sales reps and managers with intelligent reports and insightful analytics pertaining to customer’s buying behaviors, preferences, purchase history, etc., all with just a few clicks. Leverage the power of data to transform your business into a sales powerhouse with Sage CRM for Business.
In CRM (customer relationship management), CRM software is a category of software that covers a broad set of applications designed to help businesses manage many of the following business processes:
While CRM software is most commonly used to manage a business-customer relationship, CRM software systems are also used in the same way to manage business contacts, employees, clients, contract wins and sales leads. Typically, CRM software is used in the enterprise, however many products scale and can be used in a business of any size.